How can I contact ChangeNOW support?

ChangeNOW support is available 24/7 via the in-app chat on the official site and by email at support@changenow.io. When contacting support about a specific swap, always include your exchange ID — it lets the team find the transaction immediately and usually results in a much faster resolution. The platform also publishes system status and maintains active social media channels and a help center with articles about swaps, refunds, and troubleshooting.

Beyond the web app, ChangeNOW ships official iOS and Android apps, a developer API used by wallets and fintech apps, and an embeddable widget for websites. All of them surface the same no-account, wallet-to-wallet swap flow and the same asset list.

Support is available 24/7 through the in-app chat and email at support@changenow.io. Including your exchange ID in the first message is the fastest way to get a resolution, since it lets the team pull up the exact transaction immediately.

Bottom line

ChangeNOW support is available 24/7 via the in-app chat on the official site and by email at support@changenow.io. For the full picture, see the complete ChangeNOW FAQ covering fees, KYC, limits, refunds, supported coins, and more.